Terms of Service.

I. Parties.

These terms govern the contractual relationship between StrongBrandWords Oy, a private limited company registered in Finland (Y-tunnus 3148592-4), with registered office at Topparikuja 1, 00520 Helsinki, Finland, hereinafter "the studio", and the natural or legal person commissioning the writing, hereinafter "the client".

II. Services.

The studio provides editorial copywriting services: brand voice development, long-form web copy, landing pages, founder essays, manifestos, naming, taglines, investor narratives, email sequences, editorial calendars, and editorial workshops. The studio does not provide paid-acquisition copy, social media content at volume, technical documentation, or SEO content factories.

III. Engagement letter.

Every engagement begins with a written engagement letter that names the assigned senior copywriter and senior editor, lists the deliverables, sets the duration in working days, fixes the fee in Euros, and specifies the payment schedule. The engagement begins on the date the engagement letter is counter-signed by the client and the first payment has been received.

IV. Fees, VAT, and payment.

The Quill engagement is paid in full at kickoff. The Voice and Residency engagements are paid in two tranches: fifty percent at kickoff and fifty percent on the date that the deliverable list is signed off as shipped. Pieces and hourly blocks are payable in advance at the moment of purchase. All amounts are in Euros (EUR) and include Finnish VAT at the prevailing standard rate (currently 25.5%) unless the client is a VAT-registered business in another EU member state, in which case the EU reverse-charge mechanism applies and VAT is not collected.

Payment is accepted by Stripe Checkout (Visa, Mastercard, American Express) or by SEPA bank transfer to a Finnish IBAN as shown on the issued invoice. Late payment carries interest at the Finnish reference rate plus seven percentage points, in accordance with the Interest Act (Korkolaki 633/1982).

V. Rounds of revision.

Every engagement is priced for one full round of revision after the first draft, with a second round held if real new information arrives between the first round and the second. Beyond the second round the engagement is converted to hourly time at the published rate (currently 80,00 € per hour, billed in half-hour increments).

VI. Intellectual property.

All copyright in the writing produced under the engagement transfers to the client on receipt of final payment. Until final payment is received, the writing remains the property of the studio and may not be published, distributed, or used in any commercial context. After final payment the writing is the client's in perpetuity, with no further obligation to the studio.

The studio retains the right to mention the engagement in the studio's own portfolio with the client's written approval. The studio does not include client writing in the portfolio without that approval. The studio retains the right to describe, in general terms, the editorial choices made during the engagement — without revealing confidential business information — in its own writing about the practice of copywriting.

VII. Confidentiality and NDAs.

The studio treats all client materials as confidential by default. The studio is willing to sign a client NDA or to provide a studio NDA before the first paid discovery call. The confidentiality obligation continues for three years after the close of the engagement, except for information that is or becomes public through no fault of the studio.

VIII. Cancellation and refunds.

For consumer clients (B2C) within the EU, the fourteen-day right of withdrawal under the Consumer Protection Act (Kuluttajansuojalaki 38/1978) applies. By proceeding to checkout and confirming that the studio may begin work immediately, the consumer client expressly waives this right; this waiver is required for the engagement to open. For business clients (B2B), there is no statutory withdrawal right.

For all clients, an engagement may be cancelled in writing at any time before the work begins for a full refund of any payment made. Once the engagement has begun, the client is charged for the work completed to the date of cancellation, calculated pro rata against the engagement timeline. Any pre-paid balance is refunded within thirty days.

IX. Liability.

The studio's total liability under any engagement is limited to the total fees paid for that engagement. The studio is not liable for indirect or consequential losses, including loss of profit, loss of revenue, or loss of goodwill, arising from the engagement. The studio is liable for direct losses arising from the studio's gross negligence or intentional misconduct, up to the limit stated above.

X. Governing law and jurisdiction.

These terms are governed by the laws of Finland. Any dispute between the studio and a business client is referred to the District Court of Helsinki (Helsingin käräjäoikeus) as the court of first instance. Any dispute with a consumer client may be referred either to the District Court of Helsinki or to the consumer's local Finnish district court, at the consumer's choice.

Consumer clients may also refer disputes to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta) before initiating court proceedings.

XI. Contact.

For contractual or invoicing matters: invoices@strongbrandwords.com. For studio matters: studio@strongbrandwords.com. By telephone: +358 40 253 5127, during office hours Mon–Fri, 09:00–17:00 EET.